🔒 Privacy Policy

Last Updated: November 2025

This Privacy Policy explains how Dhaliwal Mart (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website [www.dhaliwalmart.com] (“Site”), make a purchase, or interact with us in any way.
By using our website or purchasing from us, you agree to the terms described below.

 1. Information We Collect

We collect personal and technical information to process your orders and improve your experience on our Site.
This includes:

  • Your name, phone number, email, and shipping/billing address
  • Order details (products purchased, payment confirmation, delivery details)
  • Communication data (messages, reviews, or feedback you share with us)
  • Device and browser data (IP address, pages visited, time spent, etc.) via cookies

You can choose not to share certain details, but that may limit your ability to use some website features.

 2. How We Use Your Information

Dhaliwal Mart uses your information to:

  • Process and deliver your orders
  • Send order updates and payment confirmations
  • Respond to your questions or requests
  • Personalize your shopping experience
  • Send exclusive offers and new product updates (only if you’ve subscribed)
  • Improve our products, services, and customer experience
  • Prevent fraudulent transactions and ensure security

We do not sell or rent your personal information to any third party.

3. Payments & Security

All online payments on Dhaliwal Mart are processed through secure, encrypted payment gateways (such as Shopify Payments or Other banks ).
We do not store your card or bank details on our servers.
Your payment information is handled directly by our payment partners following international PCI-DSS standards.

 4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences (e.g., saved cart or language settings)
  • Understand how visitors use our Site
  • Improve website performance and ad relevance

You can disable cookies in your browser settings anytime, but some parts of our website may not work correctly without them.

 5. Sharing Your Information

We only share necessary data with trusted third-party partners to deliver your orders and improve our services, such as:

  • Courier companies (for order delivery)
  • Payment processors (for secure transactions)
  • Email/SMS providers (for order notifications)
  • IT service providers (for website security and analytics)

All third-party partners are required to handle your information responsibly and in compliance with privacy laws.

 6. Children’s Privacy

Dhaliwal Mart does not knowingly collect information from anyone under 16 years old.
If you believe a child has provided us with personal data, please contact us, and we will delete it promptly.

 7. Data Storage & Retention

We keep your data only as long as needed to:

  • Fulfill your orders
  • Provide customer support
  • Comply with legal obligations

Once no longer needed, your data is securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to other websites or social media platforms.
Dhaliwal Mart is not responsible for the content, privacy, or security practices of those websites. Please review their policies before sharing any information.

9. Data Protection

We use SSL encryption and secure hosting to protect your personal data from unauthorized access or misuse.
While we take all reasonable precautions, no online system is 100% secure — please protect your account by keeping your password private.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be posted here with the updated date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 Email: support@dhaliwalmart.com
📞 WhatsApp: +92-3116733983
🏢 Address: Dhaliwal Mart, Lahore, Pakistan