Return & Refund & Exchange Policy

🧾 Dhaliwal Mart Return, Refund & Exchange Policy

At Dhaliwal Mart, we truly care about your shopping experience.
Our goal is to make online shopping safe, easy, and stress-free.
If something doesn’t go right with your order, our easy 7-day return and exchange policy has you covered.

📦 Return or Replacement Made Easy

  • You can return or replace your order within 7 days of delivery.

  • The product must be unused, unopened, and in its original packaging with all accessories and manuals.

  • If you want to return an unopened product, we’ll happily accept it — but shipping charges will be deducted from the refund.

  • If you want a replacement because of a change of mind or color/model preference, it’s possible within 7 days — again, shipping charges will be deducted.

💡 This policy applies to all Dhaliwal Mart products, including smartwatches, earbuds, accessories, garments, and bags.

🚚 If You Receive a Wrong or Damaged Product

If you receive:

  • A wrong product,

  • A damaged product, 

  • A faulty product that doesn’t work under warranty,

Please contact us within 24 hours of receiving your parcel through WhatsApp or email.
Send clear pictures or a short video for proof, and we’ll offer a free replacement  — including shipping charges if it was our mistake.

💰 Refund Process & Timelines

  • After we receive and inspect your return, we’ll process your refund within 10 to 15 working days.

  • Refunds will be sent through your original payment method or bank transfer (for Cash on Delivery orders).

  • Please note: Shipping and handling charges are non-refundable unless the issue was caused by us.

🚫 Items That Cannot Be Returned

For hygiene and product safety, some items are non-returnable:

  • Used or opened items (like earbuds, handsfree, or intimate apparel).

  • Items are missing their original packaging or accessories.

  • Customized or made-to-order products.


🧵 Custom Orders

If your product was custom-made for you, it’s only eligible for a 50% refund, as these items are made to your specifications.

❌ Order Cancellation Policy

  • You can cancel your order before dispatch by contacting our support team or via WhatsApp.

  • If the order is already shipped, you can still return it after delivery, but shipping charges will apply.

  • If you refuse delivery, we’ll deduct two-way shipping costs from your refund.

🧾 How to Request a Return or Exchange

  1. Contact us within 7 days of delivery via WhatsApp or email.

  2. Provide your order number, reason for return, and photos/videos if needed.

  3. Our team will guide you through the next steps and approve your request.

  4. Once we get the product back and confirm it meets our return conditions, we’ll process your refund or replacement quickly.💬 Customer Support – Dhaliwal Mart

📞 WhatsApp: +92-3116733983
📧 Email: support@dhaliwalmart.co
🕐 Working Hours: Monday – Saturday | 10 AM – 7 PM